Overseas jobs

[dhbearguy]

Well, I did something interesting on the phone with Dell Financial Services yesterday.

They answered and right away I could tell I was reaching a country other then the US. Most likely India.

I asked my question and they were able to answer it pretty quickly. I Find it interesting that you can't pay a technology company online for their technology products.

At the end of the call she said "Is there anything else I can help you with?" to which I replied.....

"No, and thank you for taking a job from a hard working American"

Now, I know they are trying to make a living like anyone else, and I should be mad at Dell, not at the poor rep on the end of the phone, but with all the people I know who got laid off so this rep could have a job, I am quite annoyed. And for once, it just came out.

I wonder when my company is going to ship off. Hopefully not any time soon.

Comments

[redbackfur.livejournal.com]

Not sure if I feel guilty, but I just ordered - from Dell - a 19" flat panel display, to go with that new video card :) But I called our company sales rep, so I got our volume price! And I was talking to the dell office in Texas Now, the difficult part:

A: Waiting for the monitor to arrive.
B: Paying the AMEX Bill when it arrives.

Dell has it's priorities, you know

[arkanjil.livejournal.com]

intially, they outsourced all of their phone service, but found that the complaint level was high. So they brought them back- the reps who serve corporate clients, anyways...

Re: Dell has it's priorities, you know

[redbackfur.livejournal.com]

Oh yes, we are very aware of the change Dell made with corporate clients, as I stated, I got the "Corporate" discount. We were big Dell users for a long time, and calling support there was horrible when you would talk to Bangalore. They would put you through such idiot questions and waste time, when, as a tech, we just wanted them to send a new fucking keyboard, as the user spilled a latté in their laptop. We complained heavily about the outsourcing. I think we helped Dell make the decision to increase their level of customer service for corporate customers. IS Support didn't have time to waste with their untrained first-level monkeys.

[dacubsf.livejournal.com]

don't feel bad. I get very annoyed with the whole outsourcing thing myself.

I recently had a similar experience. I had bought a new HP computer. Obviously their customers service is in india also. As every person I talked to had an indian accent. which none of them I could understand. I finally asked. Is there anybody there who speaks good fucking english with no accent. They finally put one person on the line who spoke good English. I then turned around and sent them a nasty letter stating that if I knew you outsourced jobs. I would never have bought a computer from you. And next time I make a computer purchase it will not be an HP

[eireangus.livejournal.com]

I had to call about my student loan, a f-ckin federal loan and I was transferred to India for customer service!

I asked the lady (who was very much Indian) if she was located in India, and she said, "sir, we are not allowed to say, but we are at an offshore location".

That sucks.

Now wait a minute...

[realaustinman.livejournal.com]

Didn't you work at Dell? Have you forgotten who you worked with?

She probably took a job from some lazy kid that wasn't listening to what the problem was and simply went down the support path, wasting the company's time and the customers.

The people I know that are or were good CSRs at Dell or have been good CSRs have either gone elsewhere or been promoted to the top level positions. In both cases, there was lots of grousing about how they were the ones doing the work, and I have no reason to doubt them.

Having been laid off cause a company folded, I know its not fun being on the bench, but it opened up other opportunities.

"with all the people I know who got laid off so this rep could have a job"

[lindyboi.livejournal.com]

Hoenstly, that would be better phrased (and a little less powerful) as "The one person you know here who got laid off so a NUMBER of reps there could have a job."

The problem here is definitely not the rep. Or the company the rep works for overseas. Dell, perhaps. But really, it's the government subsidies for off-shoring these and other jobs. If you want an act of patriotism, get the laws changed.