dhbearguy: (terror)
dhbearguy ([personal profile] dhbearguy) wrote2004-08-10 01:32 pm
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Overseas jobs

Well, I did something interesting on the phone with Dell Financial Services yesterday.

They answered and right away I could tell I was reaching a country other then the US. Most likely India.

I asked my question and they were able to answer it pretty quickly. I Find it interesting that you can't pay a technology company online for their technology products.

At the end of the call she said "Is there anything else I can help you with?" to which I replied.....

"No, and thank you for taking a job from a hard working American"

Now, I know they are trying to make a living like anyone else, and I should be mad at Dell, not at the poor rep on the end of the phone, but with all the people I know who got laid off so this rep could have a job, I am quite annoyed. And for once, it just came out.

I wonder when my company is going to ship off. Hopefully not any time soon.
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[identity profile] redbackfur.livejournal.com 2004-08-10 01:46 pm (UTC)(link)
Not sure if I feel guilty, but I just ordered - from Dell - a 19" flat panel display, to go with that new video card :) But I called our company sales rep, so I got our volume price! And I was talking to the dell office in Texas Now, the difficult part:

A: Waiting for the monitor to arrive.
B: Paying the AMEX Bill when it arrives.

Dell has it's priorities, you know

[identity profile] arkanjil.livejournal.com 2004-08-10 02:05 pm (UTC)(link)
intially, they outsourced all of their phone service, but found that the complaint level was high. So they brought them back- the reps who serve corporate clients, anyways...

Re: Dell has it's priorities, you know

[identity profile] redbackfur.livejournal.com 2004-08-10 06:00 pm (UTC)(link)
Oh yes, we are very aware of the change Dell made with corporate clients, as I stated, I got the "Corporate" discount. We were big Dell users for a long time, and calling support there was horrible when you would talk to Bangalore. They would put you through such idiot questions and waste time, when, as a tech, we just wanted them to send a new fucking keyboard, as the user spilled a latté in their laptop. We complained heavily about the outsourcing. I think we helped Dell make the decision to increase their level of customer service for corporate customers. IS Support didn't have time to waste with their untrained first-level monkeys.
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