Oh yes, we are very aware of the change Dell made with corporate clients, as I stated, I got the "Corporate" discount. We were big Dell users for a long time, and calling support there was horrible when you would talk to Bangalore. They would put you through such idiot questions and waste time, when, as a tech, we just wanted them to send a new fucking keyboard, as the user spilled a latté in their laptop. We complained heavily about the outsourcing. I think we helped Dell make the decision to increase their level of customer service for corporate customers. IS Support didn't have time to waste with their untrained first-level monkeys.